Shipping during COVID-19
We are taking the current situation very seriously as we navigate the global crisis COVID-19. We are carrying out all the necessary precautions to keep our team and loved ones safe and healthy at this time.
At this current moment the Alex Eagle Online Shop is open for business and deliveries, however in response to the current advice from the UK government, we have implemented remote working practices and as such have had to extend our online order shipping window.
Please note we will endeavour to process and dispatch orders as soon as possible as we cannot guarantee a specific delivery timeframe. We apologise for any inconvenience this may cause you. You will be notified via email as soon as your order has been dispatched with a DHL tracking number.
In light of this we will endeavour to monitor the official advice from the government, the WHO and NHS and we will keep you updated as the situation progresses.
For any questions or if you have received your order and would like to return it, please email email@example.com for more information.
The Alex Eagle Team deeply appreciate your continued understanding and support during these challenging times.
We will endeavour to process all orders the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business day. Orders are processed from London, UK.
Availability of products cannot be guaranteed. If you have ordered an item that is not available or is delayed, we will notify you via email or telephone.
You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched. Please note that all our shipments are insured. UK residents will pay VAT on their purchase.
For international orders, a customs duty will be charged to you depending upon the country in which you reside. Alex Eagle Store Limited, trading Alex Eagle Studio is not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods. We regret to inform you that, unfortunately, we are unable to ship to Russia and Belarus.
All orders are delivered using DHL, excluding art and furniture items where we use specialist shipping companies. All items will be safely packed.
DHL shipping times are:
UK, Germany and France: 1-2 Days
Rest of Europe: 1-3 Days
US: 1-3 Days
Rest of the World: 2-6+ Days
Shipping Art and Furniture; Please note we use specialist companies for all deliveries of art and furniture to ensure items are safely packaged and transported. After checkout you may be charged an additional fee based on the shipper's final quote. If this is the case we will contact you to process the surcharge or refund for any excess as quickly as possible. Shipping times will be quoted for individual orders.
Any further inquiries should be directed to firstname.lastname@example.org or call us on +44 (0)20 75890588 and +44 (0)737 5996868.