Shipping policy

 

Shipping

DHL shipping times are:

UK, Germany and France: 1-2 Days
Rest of Europe: 1-3 Days
US: 1-3 Days
Rest of the World: 2-6+ Days

We will endeavour to process all orders the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business day. Orders are processed from London, UK.

Availability of products cannot be guaranteed. If you have ordered an item that is not available or is delayed, we will notify you via email or telephone.

You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched. Please note that all our shipments are insured. UK residents will pay VAT on their purchase.

For international orders, a customs duty will be charged to you depending upon the country in which you reside. Alex Eagle Store Limited, trading Alex Eagle Studio is not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods. We regret to inform you that, unfortunately, we are unable to ship to Russia and Belarus.

Pick up


Alex Eagle Studio offers in store pick up for all orders placed online. Please select pick up at the check out for this service. You will be notified via email when your order is ready to be collected. Please bring your order confirmation email and photo ID when you come to collect your order. 

We will endeavour to process all orders ready for pick up within 24 hours Monday through Friday, excluding holidays and weekends. All orders placed after 2pm Friday to Sunday will be processed the following week.

Pick up is available Monday to Friday 11am-6pm from Alex Eagle Studio, 6-10 Lexington Street, W1F 0LB, Soho, London, UK.

Shipping Art and Furniture; Please note we use specialist companies for all deliveries of art and furniture to ensure items are safely packaged and transported. After checkout you may be charged an additional fee based on the shipper's final quote. If this is the case we will contact you to process the surcharge or refund for any excess as quickly as possible. Shipping times will be quoted for individual orders.

Any further inquiries should be directed to online@alexeagle.com or call us on +44 (0)20 75890588 and +44 (0)737 5996868.