If you would like to return an online order, please let us know within 14 days of receiving it. You then have a further 14 days to send the item back.

Please return items with their original tags, packaging and proof of purchase. Take care when trying on clothing: items should be returned in the condition you received them, and wear or damage beyond trying them on may affect your refund.

ONLINE RETURNS

Please start your return within 14 days of receiving your order. You can bring an online purchase to our store with proof of purchase, or use the following return options:

UK ORDERS 

Email online@alexeagle.com
Our team will send you the return instructions and address.

ORDERS OUTSIDE THE UK

Start your return through our Returns Portal and follow the instructions provided.

IN-STORE PURCHASES

We do not offer refunds for in-store purchases if you change your mind. You may return an eligible item to the store with your receipt for an exchange or store credit. This does not affect your rights if an item is faulty or not as described.

REFUNDS

Once we receive your return, we’ll refund eligible items to your original payment method. Return postage is at your expense unless the item is faulty or arrived damaged.

If you cancel and return your entire order within the cancellation period, we’ll also refund the cost of standard delivery. For faulty or damaged items, we’ll cover the return costs and refund any applicable delivery charge.

ITEMS WITH SPECIAL REQUIREMENTS

• Shoes: Please return them with the box and dust bag, placing the shoe box inside an outer box for shipping.
• Items with a hygiene liner: Please try them on with the liner in place. The liner must remain attached for a change-of-mind return.
• Beauty and fragrance: Please return these unopened, unused and in their original packaging. Sealed items that are unsuitable for return for hygiene reasons cannot be returned once unsealed.
• Personalised or made-to-order items: These cannot usually be returned unless faulty.
• Antiques and limited-edition pieces: Please retain protective packaging until you’re sure you wish to keep the item.
  
  

FAULTY OR DAMAGED ITEMS

If an item arrives faulty or damaged, please email online@alexeagle.com with photographs as soon as possible. If you notice damage on delivery, please contact us within 48 hours so we can help promptly.

EXCHANGES

We don’t currently offer exchanges online. To order a different item or size, please return your purchase and place a new order.