Terms of Use
Please read the following terms and conditions carefully as they govern the use of this website.
All material contained within the Alex Eagle website (https://www.alexeagle.com/) is covered by a disclaimer and protected by copyright laws.
Access to this website (https://www.alexeagle.com/) is subject to the following conditions:
Copyrights
Except as expressly stated in this site, no part of this website, including information, images, logos, photos, and overall appearance of the site, may be copied, republished, broadcast or reproduced in any form whatsoever without the prior written permission of the copyright holders except for your own personal or non-commercial use.
You also agree, on entering this site, not to adapt, alter or create a derivative work from the site content except for your own personal, non-commercial use.
Logos
The Alex Eagle logo is property of Alex Eagle Store Limited, trading as Alex Eagle Studio. All other trademarks and logos used in this website are the trademarks or logos of their respective owners.
Links to other websites
This website contains links to other websites that are operated by third parties. Alex Eagle Store Limited, trading as Alex Eagle Studio, does not accept any liability over the content of these third party sites. The existence of these links do not constitute an endorsement of such websites, and your linking to these sites is at your own risk.
Content Accuracy
Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission.
Limitation of Liability
Alex Eagle Store Limited, trading as Alex Eagle Studio, does not guarantee that access to this website will be uninterrupted, that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an ‘as is’ basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of this website and the information is entirely at the user’s sole risk. In no event will Alex Eagle Store Limited, trading as Alex Eagle Studio, be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.
Modification of the Terms and Conditions
Alex Eagle Store Limited, trading as Alex Eagle Studio, may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions.
Online Returns Policy
Terms
You have the legal right to return your order within 14 working days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed in store, excluding the initial shipping cost. If you want to cancel your order, you will need to follow the procedure set out below within the fourteen days. Before placing an order with alexeagle.com you must have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact our customer service via email at online@alexeagle.com before placing your order with us.
Alex Eagle Studio will offer a refund provided that the products are returned unused, unworn, unwashed, unaltered, in perfect and saleable condition, with all original tags and packaging attached and accompanied by the original sales receipt. We cannot accept returns of personalised or special-order items.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and we hold the right to deny returns if the merchandise returned does not meet our policy requirements.
Alex Eagle Studio is not responsible for duty reimbursement in the case of international purchases.
When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation and you are advised to arrange your own insurance. We cannot accept responsibility for parcels lost in transit.
Alex Eagle Studio will cover the return costs for faulty items or items that are damaged in transit to you in which case you should contact online@alexeagle.com with photographic evidence. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to process the return.
Returns policy requirements
Late returns
All sales are final after 14 days of purchase. Returns outside of this period will not be accepted.
Clothing
Please take care trying on items as all products must be returned in a new and unused condition with all packaging and tags still attached.
Shoes
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box. Please place the shoe box inside another box in order to prevent damage during shipping.
Beauty
Please note that all fragrance and beauty sales are final sale and cannot be returned.
Undergarments & Swimwear
We do not offer refunds on swimwear & undergarments.
Limited-Edition Products (including Antiques) and Books
As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.
Technology
Technology products should be returned in the original packaging.
Faulty goods
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
Colours
We try to display the colours of our products on our website as accurately as possible but please note that photography can sometimes alter the colour of items. Also as computer monitors, tablets and mobile devices vary, we cannot guarantee that colours will be exactly as they appear on your device.
Procedure for returning goods
- Request a Return Authorisation (RA) number by emailing online@alexeagle.com with your order number, name of item(s) you would like to return and the reason why the item(s) did not work out
- You will then receive a RA number and instructions
- Return the item(s) in the original shipping box or an alternative secure box
- Return shipping fees are the responsibility of the customer and we cannot refund duties and taxes paid.
Damaged or Defective Item
If you receive a defective or damaged item, please contact us immediately at online@alexeagle.com. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process.
Refunds
A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed a confirmation will be sent to the email address provided. Your financial institution may require additional time to process the refund to your account.
Please note that original shipping and duty fees are non-refundable.
For more information email online@alexeagle.com or call +44 (0)207 589 0588.
VAT margin relief scheme
Please note that the brands listed below are subject to the VAT margin relief scheme and VAT paid to us is not claimable. The scheme applies to sales where VAT is liable but not applicable for sales outside of the UK, as they are not subject to VAT:
Alex Eagle Vintage
Beau-Traps
Caroline Popham
Christabel Blackburn
Edward Orlik
Fee Greening
Judy Wheaton
Naoki Kawano
Oscar Piccolo
Rob Wyn Yates
Robert Eagle Fine Art
Trisha Hayman
Venetia Berry
Shipping
We will endeavour to process all orders the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business day. Orders are processed from London, UK.
Availability of products cannot be guaranteed. If you have ordered an item that is not available or is delayed, we will notify you via email or telephone.
You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched. Please note that all our shipments are insured. UK will pay VAT on their purchase.
For international orders, a customs duty will be charged to you depending upon the country in which you reside. Alex Eagle Store Limited, trading Alex Eagle Studio is not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods. We regret to inform you that, unfortunately, we are unable to ship to Russia and Belarus.
All orders are delivered using DHL, excluding art and furniture items where we use specialist shipping companies. All items will be safely packed.
DHL shipping times are:
UK, Germany and France: 1-2 Days
Rest of Europe: 1-3 Days
US: 1-3 Days
Rest of the World: 2-6+ Days
Shipping Art and Furniture; Please note we use specialist companies for all deliveries of art and furniture to ensure items are safely packaged and transported. After checkout you may be charged an additional fee based on the shipper's final quote. If this is the case we will contact you to process the surcharge or refund for any excess as quickly as possible. Shipping times will be quoted for individual orders.
Any further inquiries should be directed to online@alexeagle.com or call us on +44 (0)20 75890588 / +44 (0)737 5996868.
Pick up
Alex Eagle Studio offers in store pick up for all orders placed online. Please select pick up at the check out for this service. You will be notified via email when your order is ready to be collected. Please bring your order confirmation email and photo ID when you come to collect your order.
We will endeavour to process all orders ready for pick up within 24 hours Monday through Friday, excluding holidays and weekends. All orders placed after 2pm Friday to Sunday will be processed the following week.
Pick up is available Monday to Friday 11am-6pm from Alex Eagle Studio, 6-10 Lexington Street, W1F 0LB, Soho, London, UK.
Discount Codes
You may occasionally receive discount codes from us, via email or through promotional materials.
Each code is unique to the recipient, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified. Codes can only be redeemed online.
When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
Only one discount voucher can be used per order.
If any other rules apply to a specific promotion, these will be clearly stated at the time of promotion or on accompanying promotional materials.
COMPLIMENTARY SHIPPING OVER £500
Please note complimentary shipping is applicable on all orders over £500 for all domestic orders, expect for items which include Art & Furniture. Please note that our team will be in touch after placing your order and will provide you with a Shipping Delivery quote based on your location.