Our client services team is available to assist you Monday-Sunday during store opening hours, excluding major holidays.

Customer Service and General Enquiries: +44 (0)737 5996868 online@alexeagle.com

You can register for an account by clicking here.

Our store is located in London, at 6-10 Lexington Street, W1F 0LB. 

Opening Hours:

Monday - Saturday: 11AM - 6PM

Sunday: 12PM - 5PM

Orders are typically processed within 24-48 hours of being placed and then are dispatched according to the priority selected.

Orders with expedited shipping, when placed before 12pm GMT, are fulfilled within the business day. Expedited orders placed after 12pm will ship the following business day. Weekend delivery is unavailable.

To order items which are available in store and have them shipped to you, please contact the store directly or email online@alexeagle.com for assistance.

To be notified of availability, add your contact details to our waitlist on the product page to be notified if and when the item comes in.

Once your order has been placed, we immediately send a confirmation email. When the order is fulfilled, we will follow up with the shipping notification and tracking number. Please note that all shipment tracking takes a moment to update with the delivery estimate and transit details.

Visa, MasterCard, Discover, American Express, and GooglePay.

In-store purchases are eligible for return for store credit or exchange only. We are happy to accommodate exchanges within 14 days of purchase or within 14 days of delivery or pickup for online orders. Items must be unworn, unwashed, and undamaged. Jewellery, skincare, perfumes, socks, swimwear, exclusive collaborations are final sale.

For both domestic and in international online orders, contact online@alexeagle.com.

For items purchased at our retail store, please visit the store or contact us at online@alexeagle.com for further assistance.

Please note that we are not responsible for the shipping cost of the returning goods.

Following inspection and acceptance of a return, you will receive a confirmation via email that a refund or merchandise credit has been issued. Please allow 5-7 business days for a return to be processed.

Alex Eagle Studio does not issue exchanges from the online store. Please return your item/s for a refund (following instructions and terms above) and make a separate transaction for the new item.

All our pieces are made with carefully selected high-quality fabric. Many of our items require special care to keep them in the best condition possible. Always refer to the instructions on the care label with the product or speak to our trained Client Advisors for any questions on caring for your items.

Size guides and fit details are available on our dedicated page using the following link.

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The in-store design pieces can be purchased and have been carefully curated and sourced with various antique dealers through time. To know more about a piece, please contact us at online@alexeagle.com

The seating pieces are designed by our design store Eagle and Hodges and are made in the UK. They can be purchased in-store or at eagleandhodges.com

Our vintage watches date back to the first half of the 1900s and are all sourced through our trusted private watch dealer. The watches have all been serviced and include a one-year warranty after purchase. 

Our vintage jewellery has been carefully curated and sourced with various antique dealers through time. To know more about a piece, please enquire through the product page or contact us at online@alexeagle.com